Welcome to ACE TAGS’ (“Ace Tags”, ”we”, ”us”) website (www.acetags.com) (collectively, the “Site”).  Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms Of Service” or “TOS”). Please read the TOS carefully before placing any orders on the Site. We recommend you should keep a copy of the TOS for future reference. By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.

ACE TAGS reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy). If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

If you have any comment about the Site or this TOS please Contact Us.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all required respects. Please refer to our Privacy Policy for more information on how we use your personal data. 

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. ACE TAGS reserves the right to only accept orders from you if you are aged 18 or over.

The account password you provide should be kept secure, and you must notify ACE TAGS immediately of any breach of security or unauthorized use of your account.
We may also change registration requirements from time to time.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

In order to place orders at ACE TAGS, you must meet our terms of eligibility:

• Be aged 18 years of age or over,
• Be in possession of a valid credit/debit card issued by a licensed bank acceptable to ACE TAGS for payment, 
• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).

ACE TAGS reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

In placing an order at ACE TAGS, you authorize ACE TAGS to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also expressly authorize ACE TAGS to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

CONTENT

"Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site.

ACE TAGS tries to ensure that the information on this site is accurate and complete. ACE TAGS does not promise that ACE TAGS' Content is accurate or error-free. ACE TAGS does not promise that the functional aspects of the Site or ACE TAGS' Content will be error free or that this Site, ACE TAGS Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of ACE TAGS and we accept no responsibility for any such views expressed in any media.

INTELLECTUAL PROPERTY

All software, all HTML and other code contained in this Site and “Content” are the intellectual property of ACE TAGS and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by ACE TAGS and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of ACE TAGS. Any such unauthorized actions may result in civil consequences or criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. You may not purchase merchandise from the Site for reselling purposes or commercial exploitation.

ACE TAGS reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

PRICING

Prices can be indicated on the Site in US Dollars (USD), Renminbi (CNY) and Hong Kong Dollars (HKD), depending on your choice in the upper-left corner on the desktop Site or the bottom on the tablet Site.

Prices displayed on the Site at the time your order is accepted will be duly honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

The payment is settled in US Dollars (USD).

Taxes and duties applicable to your order depend on the shipping country of your order.

PAYMENT

We accept payments made by Visa, MasterCard and American Express through PayPal for all orders.

By placing an order using one of the above payment methods, you confirm that the credit/debit card being used or linked to your Paypal account is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ACE TAGS, we will not be liable for any delay or non-delivery.

All payments will be handled in US Dollars (USD). If your credit/debit card is not denominated in USD, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

To help ensure that your shopping experience is safe, simple, and secure, ACE TAGS uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers.

ORDER ACCEPTANCE

Once you have entered your personal and payment details and placed your order, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and ACE TAGS will be completed when we email you to confirm the merchandise has been dispatched. Only the merchandise listed in the confirmation email sent at the time of dispatch is included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and the language of the contract is English.

ACE TAGS reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

• The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards.
• Shipping restrictions apply to a particular item.
• We identify a pricing or product description error.
• We are unable to obtain authorization for payment.
• You do not meet the eligibility criteria to purchase as set out in this TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DELIVERY

You can have your order shipped to you. We endeavor to dispatch all orders within 48 hours, or 96 hours during sale periods, after the order has been placed and accepted by us. The estimated delivery times provided by LUPLUS are to be used as a guide only and commence from the date of dispatch. We will try our best to meet these estimates but cannot guarantee that such estimates must be met.

We process and send orders during our main service hours, Monday to Saturday, from 10:00 to 19:00 (GMT +08:00).

ACE TAGS insures each order through transit up until it is delivered to you. We require a signature for any merchandise delivered, at which point responsibility for your purchased merchandise passes to you. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by ACE TAGS. You also accept the associated transfer of responsibility in the same way.

RETURNS & EXCHANGES

We'll gladly accept return of your purchases for a refund, provided that:

1. Return must be requested for an authorization within 7 days of receiving your order.
2. Merchandise must be then mailed to ACE TAGS within 7 days of the return being authorized.
3. All tags, accessories, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise.
4. The Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.
5. The Merchandise does not fall within the category of “Excluded Items” as defined below.

Returns outside 14-day window of receipt (as the case may be) may be accepted at the sole discretion of ACE TAGS.

All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery. 

If you would like to return Merchandise other than Excluded Items for an exchange, you will need to return the original item for which you will be refunded and then you can place a new order.

If your merchandise is faulty (i.e. received damaged or manufacturing fault) as defined below, please contact us immediately.

Excluded Items

“Excluded Items” include sale items, marked down items, lingerie, underwear, hosiery, swimwear. The only exception permitted in the case of Excluded Items is in the case of “Faulty Merchandise”.

Faulty Merchandise

The merchandise is classified as faulty if it is received damaged, or with manufacturing fault. Please note that merchandise that is damaged as a result of wear and tear is not considered to be faulty.

The merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the merchandise is faulty.

If the merchandise is determined to be Faulty Merchandise, we will offer to repair it. If you would like to exchange the Faulty Merchandise, please be aware that we can only replace it for the same product in the same size, subject to stock availability. You will receive a full refund if the Faulty Merchandise cannot be repaired or replaced.

REFUNDS

Once your return has been received by us and it complies with our returns policy, we will refund you by your original payment method.

Refunds will be made for the original purchase amount of the value of the Merchandise only on presentation by the customer of the original invoice within 7 days of receipt of the returned Merchandise.

Please be aware that payments can take up 14 or more working days to process depending on your bank or payment provider.

LIABILITY

Under no circumstances will ACE TAGS be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, loss of opportunity, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to the Site, your Site use, or the content, even if advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Site and/or content is to cease all of your Site use.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

YOUR RIGHTS

You have certain rights under the law. Nothing in the TOS is intended to affect your rights.

THIRD PARTIES

We may include hyperlinks on this Site to other websites or resources operated by parties other than ACE TAGS, including advertisers. ACE TAGS has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

COMPENSATION

At our request, you agree to compensate us fully and hold us, ACE TAGS (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

NO WAIVER

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

COMPLAINTS

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us immediately for any order related complaints or comments.

ACE TAGS respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Hong Kong SAR law and the relevant courts of the Hong Kong SAR will have exclusive jurisdiction.